Responsible gambling

We want your time with us to be safe, enjoyable and under your control. Gambling should be a fun form of entertainment — never a way to solve financial problems or escape stress. If you ever feel your play is becoming risky or causing worry, there are practical steps you can take and people who can help. Below you’ll find clear, actionable tools and advice to help you stay in control.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of account controls so you can shape your gambling to suit your comfort level. These tools are easy to set up and can be changed or extended through your account or by contacting support.

Deposit limits — Set daily, weekly or monthly caps to limit how much you can add to your account.
Time-outs — Take a short break from play for a fixed period (for example, a few days or weeks) without closing your account.
Self-exclusion — If you need a longer break, you can request to block your access for a defined period or permanently. During self-exclusion your account will be suspended and you will not be able to log in or receive marketing.
Session reminders and loss limits — Use alerts to remind you of elapsed time or to cap losses during a session, helping you keep sessions within healthy boundaries.
KYC and verification — Routine identity checks help protect your account and ensure safer play; these may be required before withdrawals or when account activity triggers a review.

If you are unsure how to enable any of these features, our support team can guide you step by step.

Recognising the Signs of Problem Gambling

It can be hard to spot risky patterns while you’re playing. Below are common indicators that gambling may be causing harm. If you recognise one or more of these in yourself, consider using a tool or reaching out for support.

Spending more time or money than you intended
Chasing losses to try to win back money
Neglecting work, study, family or other responsibilities
Feeling restless, anxious or irritable when trying to stop
Borrowing money, selling possessions or hiding gambling activity
Using gambling to cope with worries, loneliness or stress

Practical Steps to Manage Your Play

Small, practical adjustments can make a big difference. Try one or more of these approaches to keep your gambling under control.

Set strict deposit limits and stick to them.
Decide a time limit before you start and use session reminders to enforce it.
Use loss limits so you stop after a set amount of losses.
Avoid gambling when tired, stressed or under the influence of alcohol or medication that affects judgment.
Only gamble with money you can afford to lose — treat it as entertainment, not an income source.
Keep separate wallets or accounts for gambling funds to avoid overspending.
Take regular breaks from gambling; a short time-out can help you reassess.

Getting Support

If gambling is causing you distress, you don’t need to cope alone. Reaching out is a strong and positive step.

Contact our support team via live chat or email to discuss account controls, self-exclusion, or to request any help with limits. Live chat replies are usually within minutes and email responses typically within a few hours to a day.
If you prefer confidentiality, ask support about how to request a voluntary self-exclusion and what it means for your account and bonuses.
Consider talking with a trained adviser who understands problem gambling. Professional help can provide coping strategies, budgeting support and emotional guidance.

How Our Team Can Help

We are here to support you in practical ways and will work with you respectfully and without judgement. Here’s what we can do:

Explain and apply deposit limits, time-outs or self-exclusion on request.
Temporarily freeze your account while you consider next steps.
Provide information about safer-play tools, session reminders and how wagering requirements affect bonus use during breaks.
Respond quickly through live chat for urgent requests and by email for detailed enquiries.
Respect your privacy and handle sensitive requests discreetly.

For Players in the United Kingdom

If you live in the UK, you have options tailored to local needs. We encourage using available tools and support paths that align with UK best practice.

Set limits in your preferred currency and use the account area to manage responsible-gambling settings.
Ask support about time-out and self-exclusion options that may be coordinated with other services if you request it.
If you feel gambling is affecting your life, reach out to a professional support service for confidential advice and free counselling.

Taking action early can prevent problems from growing. If you’re unsure what to do next, start with a deposit limit or a short time-out — small steps can help you regain control. Whenever you need assistance, our support team is ready to help in a caring and practical way.